Return Policy

Last Updated: March 2025

1. Eligibility for Returns

We want you to have a smooth and hassle-free shopping experience at **BiilDiit**. If you receive a damaged, defective, or incorrect item, you may be eligible for a return or exchange under the following conditions:

• You must contact our customer service within 2 hours of receiving your order.
• Photos of the product must be sent immediately via **WhatsApp to our customer care number**.
• The product must be **unused, undamaged, and in its original condition**.
• Products with **stains, marks, cement, or any other substances** will not be accepted for return.
• The item must be returned in its **original packaging with all accessories, tags, and invoice**.

2. Return & Exchange Conditions

Each product sold on **BiilDiit** will be categorized as one of the following:

• Returnable: 25% of the total amount of the **returnable product** of that bill will be refunded, and the remaining amount must be used for exchange.
• Non-Returnable: The product **cannot be returned or exchanged** once sold.
• Exchangeable: The product can only be exchanged for another item, but **no refund will be provided**.

Each product page will clearly state its **return eligibility (Returnable, Non-Returnable, Exchangeable).**

3. Return Timeframes

• Plumbing materials: Eligible for return up to **25% of the amount** within 15 days from the order date. The remaining amount must be used for an exchange.
• Paint materials: Cannot be returned once tinted unless an incorrect color was mixed by our staff.
• Other construction materials: Returns must be requested within **7 days** of receiving the product.

4. Return Process

If you meet the return conditions, follow these steps:

1. Contact our **customer support team** within the allowed return timeframe.
2. Provide order details and **clear photos of the product**.
3. Wait for our team to **review your request** and provide further instructions.
4. Once approved, we will arrange for a **pickup or provide return shipping instructions**.
5. After receiving and inspecting the returned product, we will process the **refund (if applicable) or exchange**.

5. Refunds & Processing Time

• Refunds are applicable only for **returnable products (25% refund, rest exchange)**.
• Refunds will be credited to the **original payment method** within **7-14 business days**.
• Shipping fees and handling charges **are non-refundable**.

6. Exchanges

If you wish to exchange an item instead of returning it:

• Contact our support team within the eligible return period.
• Provide proof of damage or incorrect product.
• We will arrange a replacement, subject to stock availability.

7. Damaged or Defective Items

In case of a damaged or defective product:

• Report the issue **within 2 hours** of delivery.
• Send **clear photos via WhatsApp** for verification.
• We will arrange for a **replacement or refund**, depending on the severity of the issue.

8. Contact Us

If you have any questions or need assistance with a return, please contact us:

• 📍 Address: 190, Sanjay Gandhi Nagar, Ring Road, Nagpur, Maharashtra - 440034, India
• 📞 Phone: +91 7498336012
• 📧 Email: sandipkodle1999@gmail.com
• 📲 WhatsApp Support: [Your WhatsApp Number]

We are committed to ensuring **customer satisfaction and hassle-free returns**. Thank you for choosing **BiilDiit**! 🚀